Privacy Policy
The short version
- You never give us your real name, email, contacts, photos or location. You don't need an account.
- The game gives you a random player ID. It's shown in Settings.
- If you pick a username, it's shown on the public leaderboard with your scores. Don't use your real name. You can leave the leaderboard at any time in Settings.
- Your progress is backed up so a reinstall doesn't lose it.
- We collect anonymous game stats to improve the game. You can switch them off in Settings.
- The game shows ads from Google. Where the law requires it, the game asks for your permission first, and you can change your choice later.
- Data you haven't used for two years is deleted. You can ask us to delete it sooner.
- We never sell your information.
Who we are
Flipside is a game made by Alyro Studios in Australia ("we", "us"). This policy explains what information the Flipside app for iPhone and Android handles, why, and the choices you have. Flipside is made for players aged 13 and over.
Questions, or want your data deleted? Email support@alyrostudios.com.
What we collect and why
Your player ID
The first time you open the game, it signs in anonymously and gets a random ID made of letters and numbers
(for example KpIYaAUWP1nZAQx2ULaBeZtLBA9s). It doesn't contain anything about you. It's how the game
keeps your leaderboard entry and your backup together. You can see it in Settings; tap it to copy it.
Your username and scores (public)
If you choose to join the leaderboard, the game stores your username, your best score, your best score this week and when you last played, under your player ID. Anyone playing Flipside can see your username and scores. The game checks usernames for rude or unsafe words, and we remove names that break the rules. Please don't use your real name or anything that identifies you.
Your progress backup
Your game progress (gems, unlocked skins and trails, missions, scores, settings and your username) is backed up under your player ID, so it comes back if you reinstall the game or move to a new phone. Only your copy of the game can read it.
Anonymous game stats
To see how the game is played and what to improve, the game sends anonymous events to Google Analytics for Firebase: how long runs last, scores, how runs end (for example "hit a spike"), how many gems were earned and spent and where from, and which day since install you're playing. Google also records basic app events such as the app opening, time spent in the app, app updates and crashes, plus a random ID for this installation of the app. These stats are not linked to your player ID or username, and they're never used for advertising. You can switch them off in Settings > Anonymous game stats.
Ads
The game shows ads provided by Google AdMob: a short ad between some runs, and ads you can choose to watch for a reward (to continue a run or double your gems). To show ads, Google's software on your phone collects information such as your device's advertising ID, your approximate location worked out from your internet address, information about your device, and how you interact with ads. Google uses this to show ads, measure them and prevent fraud. The game asks Google to only show ads suitable for teens.
- In Europe, the UK and some US states, the game asks for your consent before any ads are loaded. You can change your choice at any time in Settings > Privacy choices.
- On iPhone, the game asks whether apps may track you. If you choose "Ask App Not to Track", Google does not receive your advertising ID and the ads are not personalised.
- On Android, you can reset or delete your advertising ID in your phone's settings (Settings > Google > Ads, or Settings > Privacy > Ads).
- Buying Remove ads stops the ads between runs.
Google's own policy explains how it uses this information: How Google uses information from sites or apps that use its services.
Purchases
If you buy something in the game, you pay the App Store or Google Play, never us. We use a service called RevenueCat to check purchases. It receives a record of what was bought and when, linked to a random ID, so you can restore your purchases later. We never see your name, email address or payment details.
Things we never collect
We never collect your real name, email address, phone number, contacts, photos, precise location or anything you type other than a username. The game has no chat and no friend lists. When you share a score card, your phone's own share menu sends it to whoever you choose; we don't see it.
Who we share information with
We don't sell your information. We only use these services to run the game, and they only get what they need for that:
| Service | What it does | What it receives |
|---|---|---|
| Google Firebase | Anonymous sign-in, leaderboard, progress backup, settings updates, anonymous game stats | Player ID, username, scores, progress backup, anonymous game stats |
| Google AdMob | Shows the ads | Advertising ID (only with your permission where required), approximate location from your internet address, device information, ad interactions |
| RevenueCat | Checks and restores purchases | A random ID and your purchase records |
| Apple App Store, Google Play | Take payment for purchases | Handled under your Apple or Google account and their own privacy policies |
We may also disclose information if the law requires it.
Where your information is stored
These services store information on their servers, which may be outside Australia (for example in the United States). They are large providers that protect the information and only use it to provide their service to us.
How long we keep it
- Leaderboard entry and progress backup: deleted automatically once they haven't been updated for two years. Playing the game keeps them up to date.
- Anonymous sign-in record: holds only your random player ID and when it was created and last used. It's deleted when you ask us to delete your data.
- Anonymous game stats: detailed records are kept for 2 months; after that only totals remain (for example "how many runs were played this month").
- Ads and purchases: kept by Google and RevenueCat under their own policies. Purchase records are kept so you can restore what you bought.
Your choices
- Leave the leaderboard: Settings > Leave leaderboard removes your username and scores straight away. Your progress in the game stays.
- Stop the game stats: Settings > Anonymous game stats.
- Change your ad choices: Settings > Privacy choices (where available), and your phone's tracking and advertising settings.
- See, correct or delete your data: email support@alyrostudios.com with your player ID from Settings (tap it to copy it). We'll delete your leaderboard entry, progress backup and sign-in record within 30 days and tell you when it's done. We can't find your data without the player ID, because we don't know who you are.
- Uninstalling the game deletes everything stored on your phone. Your backup stays on our servers until it expires after two years, or until you ask us to delete it.
Deleting your data
To have all of your Flipside data deleted, email support@alyrostudios.com with the subject "Delete my data" and your player ID (Settings, tap your ID to copy it). We delete your leaderboard entry, progress backup and anonymous sign-in within 30 days. Anonymous game stats can't be deleted this way because they aren't linked to your player ID; they are deleted after 2 months anyway.
Children
Flipside is for players aged 13 and over and isn't directed at children under 13. We don't knowingly collect personal information from children under 13. If you're a parent or guardian and think your child has put personal information in the game (for example their real name as a username), email us with the player ID, or the username, and we'll remove it.
Keeping it safe
Information is sent over encrypted connections. Security rules on our servers only let your copy of the game change your own leaderboard entry and read or change your own backup.
Your rights
Wherever you live, you can ask us what we hold about you, ask us to correct it, or ask us to delete it, using the email above. We follow the Australian Privacy Principles. If you live in Europe or the UK, you also have rights under the GDPR, including to object to how we use your information and to take a copy of it. If you live in a US state with a privacy law, we don't sell your information, and you can turn off personalised ads through Privacy choices and your phone's settings.
If you're unhappy with how we've handled your information, please email us first so we can put it right. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au, or to the data protection authority where you live.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change affects how we use information we already have, we'll tell you in the game before it applies.
Contact
Alyro Studios, Australia. Email: support@alyrostudios.com